Order Cancellation Policy – Talash Jewels
At Talash Jewels, we understand that sometimes plans change, and you may need to cancel an order. Our cancellation policy ensures a smooth and fair process for our valued customers.
1. Order Cancellation Eligibility
- Orders can be canceled within 24 hours of placement for a full refund.
- After 24 hours, if the order has already been processed or shipped, cancellation may not be possible.
- Custom or personalized jewelry orders cannot be canceled once processing begins.
2. How to Cancel an Order
To request an order cancellation, please follow these steps:
- Contact Us Immediately: Email info@talashjewels.com or call +91 9667411915 (Monday–Friday, 9 AM – 6 PM) with your order number and cancellation request.
- Confirmation: Our team will verify the status of your order and confirm the cancellation.
- Refund Process:
- If canceled within 24 hours, a full refund will be processed within 5-7 business days to your original payment method.
- If the order has already been shipped, cancellation will not be possible, but you may initiate a return after receiving the item (as per our Returns & Exchange Policy).
3. Non-Cancellable Orders
- Custom-made, engraved, or personalized jewelry.
- Orders that have already been shipped or delivered.
4. Late Cancellation Requests
- If you request cancellation after the order has been dispatched, we advise refusing the delivery upon arrival.
- Once returned to us, a refund will be processed, excluding any shipping charges.
For any queries or cancellation requests, reach out to us:
📧 Email: info@talashjewels.com
📞 Phone: +91 9667411915 (Monday–Friday, 9 AM – 6 PM)
We appreciate your understanding and thank you for choosing Talash Jewels!